Managing Your Twitter Account: Part 3 of 4 The Marketer’s Guide to Twitter

This is part three in a four part series on the The Marketer’s Guide To Twitter.

So, now you know what to tweet and who to follow, so now lets try to grow your following through promotion of your Twitter account and then learn how to manage that following.

First, lets talk about off page twitter promotion.  This means putting your twitter handle and URL on any and all printed materials you have, mentioning it in radio advertising, placing an image on a TV ad, having it in your email signature etc. Any place that you already are spending time advertising or spreading the word should include your twitter info.

Second, is using twitter and twitter tools to help promote and manage your account.

Getting Retweeted: The best way to get retweeted is to tweet out good, let me rephrase that, GREAT content.  People will retweet you when you give them something news worthy, different, humorous, or interesting.  Make sure that you are mixing up your tweets as far as what types of messages and content you are promoting but also you can tweet pics and video that are interesting.

Here are a few reasons to try and get retweeted…

  • It’s Flattering
  • It’s an independent endorsement
  • It Virally spreads your message
  • Attracts new followers

Types of things that will get Retweeted:

  • Headlines
  • Valuable knowledge (breaking news, tutorials/how tos, free stuff, contests)
  • Calls to action (help me…, vote for…)
  • Adding “Please RT” – for contests, deals etc.

One last thing to note is that you need to leave room for RT’s (meaning don’t take up all 140 characters), this gives people the ability to comment or respond in their retweet.

Managing Your Twitter Profile: Staying in the Loop

Many folks talk about how when you start following  a lot of people and vice versa how it gets a little overwhelming as far as keeping up with everything and having conversations.  Twitter has a lists option that helps with this and Tweetdeck makes using and viewing the lists even easier.

Say that you have a list of people from Maine that you follow so you can strictly talk about what’s going on in Maine.  All you have to do is create a new column in Tweetdeck and import your list to that column.  That way it’s separated out from the crowed of “All Friends” and when you are in the mood to talk Maine, it’s right there for you.

You can also separate out your mentions and direct messages so that you can see these more readily.  This tool essentially makes it easier for you to have actual conversations on Twitter and not get bogged down by constantly having to search through tweets to see what people are saying.

Search: Next you may want to see what people are saying about your company, product or service but you may not be following them, or they may not be following you.  Using Twitter Search and Advanced Twitter Search can allow you to search for specific terms and words, as well as local tweets so that you can respond and promote your company or service.

Alerts: Setting up Alerts like “social mention” and google alerts is also a good method to help keep track of what people are saying so that you can respond, help and engage in conversation with others on Twitter.  These are simple to use and come right into your email inbox.

Cross Promoting Your Twitter Feed

Just like adding your twitter url/twitter logo on all your printed and traditional materials you should also add it to your other online profiles, blogs and websites.  This cross promotion allows people who normally visit your blog or website to discover you on Twitter easily.  And, chances are if they are already interested in your other online material they will be interested enough to follow you as well.

Measuring Your Impact

  • Create custom landing page for only Twitter traffic, then use customer URL  this helps to measure traffic to your site from Twitter.
  • Shorten and Track URLs: Most URL of the tools that you use to shorten URLs also come with an ability to track analytics.  Bit.ly is a favorite as it has great insights as well being the shortest URL you can get.

An important thing to note is that only about 10% of tweets come from twitter.com, the rest come from other Twitter management devices and smartphones.  So, your measurements will always be a little skewed.

Hashtags: helping you find interesting Tweets

  • People use the hashtag symbol # before relevant keywords in their Tweet to categorize those Tweets to show more easily in Twitter Search.
  • Clicking on a hashtagged word in any message shows you all other Tweets in that category.
  • Hashtags can occur anywhere in the Tweet.
  • Hashtagged words that become very popular are often Trending Topics.

Using hashtags

  • If Tweet with a hashtag on a public account, anyone who does a search for that hashtag may find your Tweet.
  • Don’t #spam #with #hashtags. Don’t over-tag a single Tweet. (Best practices recommend using no more than 3 hashtags per Tweet.)
  • Use hashtags only on Tweets relevant to the topic.

Stay tuned for part 4 of the Marketer’s Guide to Twitter.

Joan Woodbrey Crocker
Maine SEO

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